Fast and Professional Response

Typical technical support programs consistently leave a caller on hold, or leave the customer waiting for hours, sometimes days, for a response. Our team believes this is unacceptable. We feel our responsibility to our users lasts throughout the lifetime of the product, not until their check has cleared. That's why we provide a toll free customer support number and are dedicated to fast response times—to keep our clients on schedule. We take pride in the fact that 96% of our support calls are returned within one hour (the majority within 15 minutes). We encourage our clients to call as often as they like and to talk as long as they need to, because we stand behind our promise of unlimited support. One of our goals is to make technical support issues as painless as possible. To this end, we offer support via fax and internet email, as well.

Meeting and Surpassing the Challenge

BOSS International provides the most powerful, comprehensive engineering software on the market today. We make it our business not only to provide cutting-edge software products, but to continually refine and improve those products as well. Our developers are constantly working to implement new features and streamline functionality. By striving to improve our products, we are better able to serve our customers and increase their productivity. We make these updates available for our clients to download from our web site. Several updates are released during the year, each containing new features and product enhancements. It's the easiest way for our customers to stay on top of the latest technology—and the easiest way for us to reach for our goal.

At BOSS International, we are 100% committed to supporting our customers—making certain that they are staying productive using our software in their work. That is our number #1 goal as a company.