Priority Technical Support provides highly responsive, highly effective support for our clients who depend on our software to complete their modeling projects. In addition to toll-free handling of calls (for USA and Canadian customers), it offers product maintenance releases; access to a wide range of electronic documents for self-help, reference, and information; as well as access to development team members—if necessary. Priority Technical Support guarantees that providing solutions to your questions are our number one concern. Priority Technical Support includes: - Priority Routing and Resolution
Priority routing ensures your assistance requests placed by telephone are acted upon before any others. No matter where and when the call is received during normal business hours, your calls go to the head of any queue. - Unlimited Access
Your users can call our support team as often as required—Priority Technical Support places no cap on the number of times you can call or on the number of technical assistance requests you can log during your support period. - Dedicated Toll-Free Support Lines
Call with your questions. To ensure rapid service, special toll-free telephone numbers (for USA and Canada) are in place to process your technical assistance requests. These lines are reserved exclusively for Priority Technical Support clients and each call is taken and acted upon immediately. - Dedicated FAX and Email Technical Support
FAX or email your questions to a special Priority Technical Support FAX number or email address to receive the fastest possible service. Expedite the solution to your unique questions and problems by sending files, error messages, and screen captures to our support engineers. - Dedicated Support Manager
A support manager is assigned to and is responsible for your account. This support manager provides you with a single point of contact for service management actions. They will monitor the handling of your technical support requests and provide you with a current technical support status upon request. They act as your representative within BOSS International—coordinating your interests. - Quarterly CD-ROM Updates
As a Priority Technical Support subscriber, you will receive a new CD-ROM every three months. This CD-ROM contains everything you need, including product maintenance releases, product updates, updated technical documents, example problems, and product support notes. Maintenance releases include any new functionality added to the software during the last product update. - Product Support Notes
Included with the quarterly CD-ROM, you will receive Product Support Notes. This is a technical support knowledge database that lets you quickly access BOSS International’s own internal Product Knowledge Database to help you answer your technical support questions quickly. Product Support Notes acts as a portable library, giving you the power to identify, diagnose, and resolve problems without the need for external support systems. A vast amount of information is packaged on the CD-ROM in HTML format with full search capabilities. - Automated Email Update Service
Priority Technical Support clients may request automated emails containing all of the latest information on product maintenance releases and product updates between quarterly CD-ROM releases. Notification allows you to download product maintenance releases, product updates, and updated technical documents directly from a dedicated Priority Support Center on BOSS International’s web site.
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